Here you will find links to the different companies that offer our employees insurance and benefits.  Feel free to use this page as a resource for your insurance and benefits questions.  If you need further assistance, you can contact Kristen Hincher at 423-753-1100 or via email.

Employee Navigator (Employee Login/New Hire Registration)
View a list of your dental/vision, OneAmerica and Trustmark benefits and access your plan documents

American Fidelity Assurance Company
Disability, Cancer, Accident, Flexible Spending Account (FSA) Voluntary Life Insurance, etc.

2025 Coverage:
BCBS Dental PPO with National Network
Group #130525
Dental Member Services #800-565-9140
Monday-Friday 8:00-6:00pm EST

BCBS Vision with Insight Network
Group #130525
Vision Member Services #877-342-0737
Monday-Friday 8:00-6:00pm EST

Health Insurance Carrier Directories - Cigna & BCBS

Fiducius
Student Loan Support

One America Life Insurance
Group Life Insurance and Voluntary Term Life Insurance Insurance, 800-553-5318

Trustmark Site
Support Video
800-918-8877 | [Group #]

Partners for Health
Local Education Agency, Informational site for benefits questions, EAP, etc.

Blue Cross Blue Shield (BCBS)
Medical, 800-558-6213, Monday - Friday, 7 a.m. - 5 p.m. CT

CIGNA Medical
Medical, 800.997.1617 24/7

CVSCaremark Pharmacy
Pharmacy, 877.522.TNRX (8679) 24/7

Optum Financial
Health Savings Accounts (available with Local CDHP/High Deductible plans only), 866.600.4984 24/7

Empower Retirement
401K Retirement (not for retirement insurance), Tim Crawford, (423) 341-3088, tim.crawford@empower-retirement.com

Tennessee Consolidated Retirement Systems (TCRS)
Retirement, 1-800-922-7772

Cindy Percell
HR Director/Title IX Coordinator
Email Cindy Percell
423.753.1121  

Kristen Hincher
HR Generalist/Benefits Coordinator
Email Kristen Hincher
423.753.1100